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Conference Schedule

OCTOBER
15

WORKSHOP DAY + FINANCIAL SERVICES FOCUS DAY

Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical workshops or enroll in the Service Design for Financial Services Focus Day.

OCTOBER
16

MAIN CONFERENCE
DAY ONE

Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, Interactive Discussion Groups and comprehensive expo hall.

OCTOBER
17

MAIN CONFERENCE
DAY TWO

The main conference continues with Design Leaders from companies including Amazon, Citi, and AirBnB.

OCTOBER
18

SITE TOUR
DAY

Get an inside look & learn from Boston's best during our hands-on site tours after the main conference.

MEET THE DESIGN GURUS

Russ Amidon

Director of Customer Experience
StockX

Patrick Bach

Senior Manager, Human Centered Design
TD

Liz Brown

Senior Experience Designer
Ancestry

Alisa dePedro

Senior Solution Designer and Innovation Lead
Cigna

Benjamin Earl Evans

Inclusive Design Lead, Anti-Discrimination and Belonging
Airbnb

Nick Emmons

Blockchain Engineer
John Hancock

Jason Goodwin

Director of Global Innovation Practice & Enablement
LOFT: Lab of Forward Thinking at Manulife/John Hancock

Marvin L. Hamiton

VP Human Resources
Conde Nast

Dr. Joel Mier

Professor at University of Richmond
Former Head of Customer Experience at Netflix

Donna McNeill

Chief Operation Officer
GreenPath Financial Wellness

Joanna Peña-Bickley

Head Of Design, Internet of Things
Amazon

Marshall Sitten

Vice President of Communications & Service Design at Citi Community Development
Citi

Samantha Starmer

Vice President, Global Digital Experiences
Ralph Lauren

Sriram Thodla

Senior Director, Intelligence & IOT Service Lead
Samsung Electronics

Abhijit Thosar

Vice President - Customer Journeys, Design Thinking and Innovation
BNP Paribas

Elizabeth Trudeau

Founder and Head of Strategic Design
WellsFargo

SHOWCASE YOUR SOLUTION

Find out how exhibiting at Service Design Week will provide you with the opportunity you need to meet prospects and grow your customer base.

Past Partners include:


Sponsors & Exhibitors
Media Partners