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Conference Schedule

OCTOBER
15

WORKSHOP DAY + FINANCIAL SERVICES FOCUS DAY

Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical workshops or enroll in the Service Design for Financial Services Focus Day.

OCTOBER
16

MAIN CONFERENCE DAY

Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, Interactive Discussion Groups and comprehensive expo hall.

OCTOBER
17

MAIN CONFERENCE DAY

The main conference continues with Design Leaders from companies including Amazon, Citi, and AirBnB.

OCTOBER
18

SITE TOUR
DAY

Get an inside look & learn from Chicago's best during our hands-on site tours after the main conference.

Meet the 2019 Advisory Board

Albert Whitley

Director of Experience Design and Voice of Customer
The Hartford

Robin Beers PhD

Head of Digital Design & Customer Insights
Wells Fargo

Bryan Jacquot

Chief Design Officer
Hewlett-Packard Enterprise

Quasar Hamarini

Head of People Operations
AirBnb

Alex Otrezov

Head of Search & Experimentation
Uber

Brian Roderman

President, Chief Innovation Officer
IN2 INNOVATION

Bryan Taylor

Founder and Creative Director
Drawn

Cindy Chastain

SVP, Customer Experience & Design
MasterCard

Laura Hahn

Head of Design
Priceline

Andrew Ohm

Senior Manager, Global Whitespace Innovation
Starbucks

David Schell

VP Innovation & Design
Pearson

SHOWCASE YOUR SOLUTION

Find out how exhibiting at Service Design will provide you with the opportunity you need to meet prospects and grow your customer base.

Past Partners include:


Sponsors & Exhibitors
Media Partners