What is Service Design Week

At Service Design Week, we seek to strip away any fluff, examining service design methods and processes at their core, and unpack the practical tools and skill-sets, hard and soft, needed for this way of working.

Who Attends

Service Design Week will gather service design leaders from various functions, silos, and disciplines across all flavors of service design. With content for all levels of service design maturity, we look forward to drawing both fledging and experienced service designers.

Anticipated Attendee List What is Service Design

Service Design Leaders Speak

Trent Baren
Trent Baren
Service Design Lead
Lyft
Dean Barker
Dean Barker
Vice President of User Experience and Agile Coaching
UnitedHealth Group
Amanda Chavez
Amanda Chavez
Vice President, Learning & Development
Cognosante
Christopher Daly
Christopher Daly
Head of Experience & Product Design
Sotheby's
David Garcia
David Garcia
Director of Innovation, Customer Experience & Design
Verizon
Maria Nicholas
Maria Nicholas
Executive Director, UX & Digital Product Design
Kaplan Test Prep
Marshall Sitten
Marshall Sitten
Vice President of Communications, Policy & Research
Citi Community Development
Vinod Varma
Vinod Varma
Vice President, Global Head of Service Design
American Express Global Business Travel

More Reasons to Attend

Get informed with 30+ speakers and a multi-faceted, hands-on agenda.

Pre-Conference Sessions

Join us pre-conference for Workshops or our Practical Service Design Boot Camp.

Mix & Mingle

Make valuable connections with Service Design leaders convening from all over the country.

Our Event Partners

Our Design Drive provides you the opportunity to learn and identify service design partners that can help you.

Have a Wicked Good Time in Boston

Explore Boston

Sponsors & Exhibitors
Media Partners