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Conference Schedule

OCTOBER
15

WORKSHOP DAY

Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical workshops.

OCTOBER
16

MAIN CONFERENCE
DAY ONE

Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, Interactive Discussion Groups and comprehensive expo hall.

OCTOBER
17

MAIN CONFERENCE
DAY TWO

The main conference continues.

OCTOBER
18

SITE TOUR
DAY

Get an inside look & learn from Boston's best during our hands-on site tours after the main conference.

MEET THE DESIGN GURUS

Russ Amidon

Director of Customer Experience
StockX

Elizabeth Trudeau

Founder and Head of Strategic Design
WellsFargo

Howard Pyle

SVP, Customer Experience & Design
MetLife

Samantha Starmer

Vice President, Global Digital Experiences
Ralph Lauren

Sriram Thodla

Senior Director, Intelligence & IOT Service Lead
Samsung Electronics

Markus Grupp

Director, Digital Customer Experience
Indigo

Patrick Bach

Senior Manager, Human Centered Design
TD

SHOWCASE YOUR SOLUTION

Find out how exhibiting at Service Design Week will provide you with the opportunity you need to meet prospects and grow your customer base.

Past Partners include:


Sponsors & Exhibitors
Media Partners