2017 Service Design Week Brochure
STAY TUNED FOR SERVICE DESIGN WEEK 2018!
Stay tuned for more information for 2018 or feel free to get a glimpse of what you missed in 2017 while we finalize this year's program.
Service design represents the umbrella discipline for the creation, optimization and execution of value exchange to a user or customer. It is not limited to exclusively physical or digital interactions, a single product/service, or customer-facing touch points, but is inclusive of the holistic service blueprint, including the backstage actors/services and partners involved in service delivery.
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