Customer Journey Mapping @ Service Design Week!
Customer Journey Mapping | November 6, 2017 | Boston Renaissance Waterfront Hotel, Boston
Whether you’re just getting started or looking for a methodology refresh, this workshop will give you the language and tools to map your customer journey. We’ll discuss the core elements of effective journey maps within the context of real examples, then you’ll practice journey mapping during a hands-on exercise. Attendees will learn why journey mapping is an essential methodology for today’s organizations to master.
Save 20% off current registration using the promo code: 2017SDW_SPEAKER
Take a look at the full Service Design Week Agenda >>> http://bit.ly/2yxMRFt