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2018 Service Design Week Event Guide

2018 Service Design Week Event Guide

SERVICE DESIGN WEEK 2018 EVENT GUIDE
Interested to see what we have in store for Service Design 2019? Take a look at the 2018 Event Guide.

Featuring:
- Financial Services Focus Day
- Service Design Workshops for beginners, intermediate, and advanced leaders
- Shaping Behavior by Design
- Service Design Circuit 


Want to know who's attending? Take a look at our last year's attendee list to see who will be joining you in 2019 or email us if you have any questions.

Mastering the Design Sprint

Mastering the Design Sprint

Brought to you by Service Design Week's Media Partner, The Accidental Design Thinker, take a closer look to see how they are learning more about Design Thinking and the Design Sprint.

The Art and Science of Better Insights and Ideas: A How-to Guide

The Art and Science of Better Insights and Ideas: A How-to Guide

Brought to you by Chaordix


If you’re ready to create a more meaningful relationship with customers, learn about the most effective ideation and insight generation techniques, and experience the benefits of a thriving co-creative community, read on!

The CINO’s Guide to Open Innovation in a Mobile, Social World

The CINO’s Guide to Open Innovation in a Mobile, Social World

Brought to you by Chaordix

When You’re Too Big To Think Big
If you’re reading this, it’s because you’re a leader who wishes to drive innovation in your company in a thoughtful and purposeful way. That’s why entire sections of this book are dedicated to learning how to manage an open innovation project, avoid common mistakes, and find the right tools.


How can we systematize what seems like the “luck of the draw” of finding someone in a completely different industry who has the answer to our current challenges?

How can we hop on tools and technology trends in a strategic way that helps us meet our organizational objectives?

How can we go beyond idea generation to use open innovation to beat the competition, conduct groundbreaking research, and form partnerships with the best external organizations and individuals?

These are some of the questions Chaordix will be exploring in “The Chief Innovation Officer’s Guide to Open Innovation in a Mobile, Social World”.

The Marketer’s Guide to Customer Participation and Co-Creation

The Marketer’s Guide to Customer Participation and Co-Creation

Brought to you by Chaordix

What do people want to buy? Wouldn’t every marketer love to know. It’s a fundamental question that leads to several others.

Is it an item’s features that matter most?

How important is storytelling for selling a particular product?

How much is a customer willing to pay for a given thing?

Over time, it’s grown harder to properly answer these questions. Some companies achieve sales success with great campaigns while others stick to offering fantastic features.

Here’s the problem: We’re using an outdated first question.


Brought to you  by Chaordix, the Marketer’s Guide to Participation Marketing (and Co-creation) will help you do just that.

Expert Interview Series: David Gardner, VP of Marketing at Chaordix

Expert Interview Series: David Gardner, VP of Marketing at Chaordix

Brought to you by the team at Service Design Week and as part of our Expert Interview Series, David Gardner, VP of Marketing at Chaordix discusses his take on service design.

Expert Interview Series: Brian Roderman, President and Chief Innovation Officer, IN2

Expert Interview Series: Brian Roderman, President and Chief Innovation Officer, IN2

Brought to you by the team at Service Design Week and as part of our Expert Interview Series, Brian Roderman, President and Chief Innovation Officer at IN2 discusses some of the service design challenges and trends.

Expert Interview Series: Phil Charron, Executive Vice President, Think Company

Expert Interview Series: Phil Charron, Executive Vice President, Think Company

Brought to you by the team at Service Design Week and as part of our Expert Interview Series, Phil Charron, Executive Vice President at Think Company discusses some of his projects and critical components for CX success.

2018 Service Design Week Attendee Kit

2018 Service Design Week Attendee Kit

Getting ready for Service Design Week?

Take a look at our 2018 Service Design Week Attendee Kit for the exciting new things we have in store for you!

- FAQs
- Speakers
- The Fun Stuff
- Onsite Team
- 2018 Event Partners
- The Accidental Thinker

Expert Interview Series: Dennis Wakabayashi, Vice President, Digital and Commerce Integration, The Integer Group

Expert Interview Series: Dennis Wakabayashi, Vice President, Digital and Commerce Integration, The Integer Group

Brought to you by the team at Service Design Week and as part of our Expert Interview Series, Dennis Wakabayashi, Vice President, Digital and Commerce Integration at The Integer Group discusses his take on service design.

2018 Service Design Week Post Show Report

2018 Service Design Week Post Show Report

Interested in attending Service Design Week this year? Take a look at the 2018 Post Show Report to see what you missed!