Interested in becoming an event partner for Service Design Week? Sponsorship comes in so many shapes and sizes. The most important part: getting you in the spotlight in a way that's perfect for your business. Take a look at the 2018 Sponsorship Prospectus now. Want to connect with a team member? Email us at SPEX@iqpc.com.
Interested to see who attended Service Design Week? Take a look at our 2017 current attendee list where you will get a sneak peak at the organizations that will be joining you this year!
Brought to you by CCW Digital, in today’s era of customer centricity, you cannot afford to make
guesses or assumptions about customer demands. You cannot impose broad,
impersonal, business-minded experiences on those customers. You cannot allow
silos to create frustrating “pain points” for your customers.
This Special Report on Customer Journeys will help you avoid those pitfalls.
Not simply a call to think about customer journeys, this report explores how to leverage journey maps to orchestrate frictionless, personalized, engaging experiences across all channels. Topics include:
- 3 ways to increase customer centricity with journey maps
- 6 ways to drive business results with journey maps
- 5 challenges to mapping (and improving) customer journeys
5 steps for meaningfully elevating the customer