Opening the Experience Aperture
Easy Service Design Techniques to Design Customer Ecosystems Beyond the CX/UX Vertical
Peter March, Director of User Experience, FCB Health
Missed out on Service Design Week 2017? Leveraging case studies and anecdotes, Peter introduced attendees to the tested tools and techniques from the field of service design that they can start using immediately to help approach the design of services in a more holistic and comprehensive way.
Take a look at his presentation.
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