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Opening the Experience Aperture

Opening the Experience Aperture

Easy Service Design Techniques to Design Customer Ecosystems Beyond the CX/UX Vertical

Presented by: 

Peter March, Director of User Experience, FCB Health

Missed out on Service Design Week 2017? Leveraging case studies and anecdotes, Peter introduced attendees to the tested tools and techniques from the field of service design that they can start using immediately to help approach the design of services in a more holistic and comprehensive way.

Take a look at his presentation. 


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