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Service Design Leaders Speak

Speakers


Patrick Bach
Patrick Bach
Senior Manager, Human Centered Design
TD
Trent Baren
Trent Baren
Service Design Lead
Lyft
Kerry Bodine
Kerry Bodine
Customer Experience Leader & Author
Kerry Bodine & Co.
Dean Barker
Dean Barker
Vice President of User Experience and Agile Coaching
UnitedHealth Group
Kevin Carvalho
Kevin Carvalho
Senior Director, Product Design and UX Strategy
Visa
Amanda Chavez
Amanda Chavez
Vice President, Learning & Development
Cognosante
Christopher Daly
Christopher Daly
Head of Experience & Product Design
Sotheby's
Jose de Francisco Lopez
Jose de Francisco Lopez
Design Director, Human Factors Engineering
Nokia
Erik Flowers
Erik Flowers
Co-Founder
Practical Service Design
David Garcia
David Garcia
Director of Innovation, Customer Experience & Design
Verizon
Markus Grupp
Markus Grupp
Director, Digital Experience
Indigo
Peter March
Peter March
Director, User Experience
FCB Health
Megan Erin Miller
Megan Erin Miller
Co-Founder
Practical Service Design
Mark Rogers
Mark Rogers
Design Strategist
Fidelity Labs
Heather Simon
Heather Simon
Director, Service Design
Autodesk
Marshall Sitten
Marshall Sitten
Vice President of Communications, Policy & Research
Citi Community Development
Amelia Sizemore
Amelia Sizemore
Customer Experience Leader
Kerry Bodine & Co.
Vinod Varma
Vinod Varma
Vice President, Global Head of Service Design
American Express Global Business Travel
Tracey Varnell
Tracey Varnell
Director, Experience Strategy and Design
OnDeck
David Weissburg
David Weissburg
Director, Design Strategy
Fidelity Labs

Advisory Board


Erik Flowers
Erik Flowers
Co-Founder
Practical Service Design
David Garcia
David Garcia
Director of Experience Design & Innovation
Verizon
Stephen Mealy
Stephen Mealy
Creative Director, Public Sector
IBM Interactive Experience
Megan Erin Miller
Megan Erin Miller
Co-Founder
Practical Service Design
Jonathan Podolsky
Jonathan Podolsky
Vice President, Experience Strategy and Service Design
Mad*Pow
Howard Pyle
Howard Pyle
SVP, Customer Experience & Design
MetLife
Jeneanne Rae
Jeneanne Rae
Federal Customer Experience Leader - Civilian
Monitor Deloitte
Vinod Varma
Vinod Varma
Vice President, Global Head of Service Design
American Express Global Business Travel
Florian Vollmer
Florian Vollmer
Chief Experience Officer, Principal
InReality
Monica Weiler
Monica Weiler
Director, Design Research and Experience Strategy
Stratos Innovation Group