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Service Design Week Lineup

Advisory Board


Patrick Bach
Patrick Bach
Practice Lead, Human-Centered Design
TD Bank
Markus Grupp
Markus Grupp
Senior Director, Product and Service Design
Kira Systems
Dr. Joel Mier
Dr. Joel Mier
Professor at University of Richmond
Former Head of Customer Experience at Netflix
Elizabeth Trudeau
Elizabeth Trudeau
Founder and Head of Strategic Design
WellsFargo
Dennis Wakabayashi
Dennis Wakabayashi
VP Digital Marketing, Commerce Integration
The Integer Group

2018 Speakers


Russ Amidon
Russ Amidon
Director of Customer Experience
StockX
Peter Antonelli
Peter Antonelli
Design Director
Orange
Patrick Bach
Patrick Bach
Practice Lead, Human-Centred Design
TD
Chris Bernard
Chris Bernard
Head of Customer & User Experience
CDK Global
Nicole Bladzik
Nicole Bladzik
Director of Innovation
GreenPath Financial Wellness
Amanda Chavez
Amanda Chavez
Vice President of Design
Cognosante
Phil Charron
Phil Charron
Executive Vice President
ThinkCompany
Xavi Cortadellas
Xavi Cortadellas
Head of Innovation and Design
Gatorade
Nick Emmons
Nick Emmons
Blockchain Engineer
John Hancock
Barbra Gago
Barbra Gago
Chief Marketing Officer
RealtimeBoard
Amanda Gagliardi
Amanda Gagliardi
Vice President of Design
Ogilvy
David Gardner
David Gardner
Head of Marketing
Chaordix
Kelly Grigg
Kelly Grigg
Lead Experience Designer
Cognosante
JC Grubbs
JC Grubbs
Founder & CEO
Devmynd
Markus Grupp
Markus Grupp
Senior Director, Product and Service Design
Kira Systems
Jason Goodwin
Jason Goodwin
Director of Global Innovation Practice & Enablement
LOFT: Lab of Forward Thinking at Manulife/John Hancock
Shaun Gummere
Shaun Gummere
Vice President of Service Design
Cantina
Marvin L. Hamiton
Marvin L. Hamiton
VP Human Resources
Conde Nast
Kate Hanisian
Kate Hanisian
Co-founder, Executive Director
Design Impact
Heidi Hillenbrand
Heidi Hillenbrand
Lead Experience Designer
Ogilvy
Harlan Kennedy
Harlan Kennedy
Founder, Director of Strategy
Orange
Dr. Joel Mier
Dr. Joel Mier
Professor at University of Richmond
Former Head of Customer Experience at Netflix
Donna McNeill
Donna McNeill
Chief Operations Officer
GreenPath Financial Wellness
Krista Siniscarco
Krista Siniscarco
Principal Designer
Cantina
Marshall Sitten
Marshall Sitten
Vice President of Communications & Service Design at Citi Community Development
Citi
Bryan Taylor
Bryan Taylor
Founder/Creative Director
Drawn
Abhijit Thosar
Abhijit Thosar
Vice President - Customer Journeys, Design Thinking and Innovation
BNP Paribas
Elizabeth Trudeau
Elizabeth Trudeau
Founder and Head of Strategic Design
WellsFargo
Dennis Wakabayashi
Dennis Wakabayashi
VP Digital Marketing, Commerce Integration
The Integer Group
Kristin Youngling
Kristin Youngling
Senior Director of Data Strategy
Ogilvy
Mike McFadden
Mike McFadden
Executive Vice President, Digital Transformation and Partnerships
Ogilvy
David Chin
David Chin
Content Strategist/Design+
MURAL
Brian Shea
Brian Shea
Principal- Founder
Shea Consulting
Caitlin Geissler
Caitlin Geissler
Director, Product Strategy
Optum
Conor Sheehan
Conor Sheehan
Principal Designer
Cantina
Janice Cho
Janice Cho
Chief Design Officer, Creative Director
DevMynd
Matthew Crist
Matthew Crist
Principal Designer
Cantina
Brian Roderman
Brian Roderman
President, Chief Innovation Officer
IN2 INNOVATION
Claire Cerda
Claire Cerda
Product Manager
COIN at John Hancock
Josh Luber
Josh Luber
Chief Executive Officer, Co-Founder
StockX