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Meet Your Service Design Leaders

2019 Speakers


Vince Kadlubek
Vince Kadlubek
CEO
MEOW WOLF
Anthony Vitaliano
Anthony Vitaliano
VP Engagements & Exhibits
Museum of Science & Industry
Santosh Basapur
Santosh Basapur
Design Director, Business Process
Rush Medical
Deb Zell
Deb Zell
Director Experience Strategy
Dell
David Beath
David Beath
Founder
What Now?
Oliver Sykes
Oliver Sykes
Senior Lead, Global Talent Strategy
Boeing
Jessica Barnes
Jessica Barnes
Service Design Lead
Walgreens
Breean Johnson
Breean Johnson
Customer Experience Design Manager,
Freddie Mac
Andy Vitale
Andy Vitale
Head of User Experience Design
SunTrust
Michelle Risinger
Michelle Risinger
Innovation Director & Human-Centered Design Technical Expert
Pact
John Yesko
John Yesko
Head of User Experience & Design
Walgreens
Majid Iqbal
Majid Iqbal
Special Advisor & Author of Thinking in Services
MINDEF (NL)
Shaun Gummere
Shaun Gummere
SVP of Service Design & Experience Strategy
Cantina
Samuel Bauer
Samuel Bauer
Chief Strategy & Communications Officer
CIAL-D&B
Katrina Glover
Katrina Glover
Senior Director, Customer Experience Design
Freddie Mac
Nis Frome
Nis Frome
Co-founder and Head of Experimentation
Alpha
Jessica Gatto
Jessica Gatto
Director, Consumer Experience
Humana
Natalie Kuhn
Natalie Kuhn
Manager of Service Design, Commercial
Capital One
Michael Brown
Michael Brown
Chief Design Officer
Dick's Sporting Goods
Viraj Patwardhan
Viraj Patwardhan
Vice President, Digital Design & Consumer Experience
Thomas Jefferson University & Jefferson Health
Matt Herlihy
Matt Herlihy
Executive Director of Strategy
Office of Experience
Brian Roderman
Brian Roderman
President, Chief Innovation Officer
IN2 INNOVATION
David Grout
David Grout
Design Principal
Gary Lee Partners
Harsh Wardhan
Harsh Wardhan
Design Strategist
Ford
Harsh Wardhan
Harsh Wardhan
Design Strategist
Ford
West Stringfellow
West Stringfellow
Founder
HowDo.com
Tim Ottman
Tim Ottman
Senior Director of Emerging Technology
Northwestern Mutual
Shilpa Rao
Shilpa Rao
Sr. Design Strategist
Blue Cross Blue Shield
Laura Paradis
Laura Paradis
Senior UX Researcher
Blue Cross Blue Shield
Yauri Delancour
Yauri Delancour
Design Lead & Experience Design Practice Founding Team Member
Fannie Mae
Mark Micheli
Mark Micheli
VP Experience & Innovation
Kelton
Jeanne Gatto
Jeanne Gatto
Director Innovation Strategy
Baxter
Christina Prkic
Christina Prkic
Senior Manager
Federal Reserve Bank of San Francisco

Advisory Board


Albert Whitley
Albert Whitley
Director of Experience Design and Voice of Customer
The Hartford
Robin Beers PhD
Robin Beers PhD
Head of Digital Design & Customer Insights
Wells Fargo
Bryan Jacquot
Bryan Jacquot
Chief Design Officer
Hewlett-Packard Enterprise
Michael Brown
Michael Brown
Chief Design Officer
Dick's Sporting Goods
Quasar Hamarini
Quasar Hamarini
Head of People Operations
AirBnb
Alex Otrezov
Alex Otrezov
Head of Search & Experimentation
Uber
Brian Roderman
Brian Roderman
President, Chief Innovation Officer
IN2 INNOVATION
Bryan Taylor
Bryan Taylor
Founder and Creative Director
Drawn
Cindy Chastain
Cindy Chastain
SVP, Customer Experience & Design
MasterCard
Jose de Francisco Lopez
Jose de Francisco Lopez
Head of Design
Nokia
Laura Hahn
Laura Hahn
Head of Design
Priceline
Shawn Johnson
Shawn Johnson
Group VP Product & Design
Discovery Inc.
Joni Saylor
Joni Saylor
Design Principal
IBM Design Practice
Andrew Ohm
Andrew Ohm
Senior Manager, Global Whitespace Innovation
Starbucks
David Schell
David Schell
VP Innovation & Design
Pearson
Monica Tisminesky
Monica Tisminesky
Design Leader, Restaurant Design Innovation
Chick-fil-A Corporate
Michael Brown
Michael Brown
Chief Design Officer
Dick's Sporting Goods