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Service Design Week Lineup

Advisory Board


Patrick Bach
Patrick Bach
Practice Lead, Human-Centered Design
TD Bank
Markus Grupp
Markus Grupp
Senior Director, Product and Service Design
Kira Systems
Joanna Peña-Bickley
Joanna Peña-Bickley
Head Of Design, Internet of Things
Amazon
Dr. Joel Mier
Dr. Joel Mier
Professor at University of Richmond
Former Head of Customer Experience at Netflix
Elizabeth Trudeau
Elizabeth Trudeau
Founder and Head of Strategic Design
WellsFargo
Dennis Wakabayashi
Dennis Wakabayashi
VP Digital Marketing, Commerce Integration
The Integer Group

2018 Speakers


Russ Amidon
Russ Amidon
Director of Customer Experience
StockX
Peter Antonelli
Peter Antonelli
Design Director
Orange
Patrick Bach
Patrick Bach
Practice Lead, Human-Centred Design
TD
Chris Bernard
Chris Bernard
Head of Customer & User Experience
CDK Global
Nicole Bladzik
Nicole Bladzik
Director of Innovation
GreenPath Financial Wellness
Liz Brown
Liz Brown
Senior Experience Designer
Ancestry
Samuel Carrington
Samuel Carrington
Service Design Manager
Lyft
Amanda Chavez
Amanda Chavez
Vice President of Design
Cognosante
Xavi Cortadellas
Xavi Cortadellas
Head of Innovation and Design
Gatorade
Benjamin Earl Evans
Benjamin Earl Evans
Inclusive Design Lead, Anti-Discrimination and Belonging
Airbnb
Nick Emmons
Nick Emmons
Blockchain Engineer
John Hancock
Barbra Gago
Barbra Gago
Chief Marketing Officer
RealtimeBoard
Amanda Gagliardi
Amanda Gagliardi
Vice President of Design
Ogilvy
David Gardner
David Gardner
Head of Marketing
Chaordix
Kelly Grigg
Kelly Grigg
Lead Experience Designer
Cognosante
JC Grubbs
JC Grubbs
Founder & CEO
Devmynd
Markus Grupp
Markus Grupp
Senior Director, Product and Service Design
Kira Systems
Jason Goodwin
Jason Goodwin
Director of Global Innovation Practice & Enablement
LOFT: Lab of Forward Thinking at Manulife/John Hancock
Shaun Gummere
Shaun Gummere
Vice President of Service Design
Cantina
Marvin L. Hamiton
Marvin L. Hamiton
VP Human Resources
Conde Nast
Kate Hanisian
Kate Hanisian
Co-founder, Executive Director
Design Impact
Heidi Hillenbrand
Heidi Hillenbrand
Lead Experience Designer
Ogilvy
Harlan Kennedy
Harlan Kennedy
Founder, Director of Strategy
Orange
Dr. Joel Mier
Dr. Joel Mier
Professor at University of Richmond
Former Head of Customer Experience at Netflix
Donna McNeill
Donna McNeill
Chief Operation Officer
GreenPath Financial Wellness
Ennis Olson
Ennis Olson
Senior Director, Product Innovation
Visa
Joanna Peña-Bickley
Joanna Peña-Bickley
Head Of Design, Internet of Things
Amazon
Krista Siniscarco
Krista Siniscarco
Principal Designer
Cantina
Marshall Sitten
Marshall Sitten
Vice President of Communications & Service Design at Citi Community Development
Citi
Samantha Starmer
Samantha Starmer
Vice President, Global Digital Experiences
Ralph Lauren
Bryan Taylor
Bryan Taylor
Founder/Creative Director
Drawn
Sriram Thodla
Sriram Thodla
Senior Director, Intelligence & IOT Service Lead
Samsung Electronics
Abhijit Thosar
Abhijit Thosar
Vice President - Customer Journeys, Design Thinking and Innovation
BNP Paribas
Elizabeth Trudeau
Elizabeth Trudeau
Founder and Head of Strategic Design
WellsFargo
Dennis Wakabayashi
Dennis Wakabayashi
VP Digital Marketing, Commerce Integration
The Integer Group
Kristin Youngling
Kristin Youngling
Senior Director of Data Strategy
Ogilvy