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October 15 - 17, 2019 | Chicago
Dennis Wakabayashi, VP Digital Marketing, Commerce Integration at The Integer Group
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Dennis Wakabayashi

VP Digital Marketing, Commerce Integration
The Integer Group

October 16: Main Conference Day

Tuesday, October 16th, 2018

3:30 PM KEYNOTE: C-Suite Centricity: The CX Impact on Enterprise Performance

The CX revolution is underway. Transformation is happening everywhere, and service design finds itself at the center of this storm. 
This keynote address will inspire attendees to find new success by looking at CX strategy from an entirely different perspective, using “Time” as a unifying principal to deliver profitable CX across your organization.
Dennis will unpack practical tools and methods to reveal the most important connections between CX, operations, and annual financial success

October 17: Main Conference Day + Site Tours

Wednesday, October 17th, 2018

4:30 PM Advisory Board’s Interactive Q&A Wrap-Up

As we wrap up the conference, let’s discuss some of the key lingering questions from throughout the conference. In this session, we will pose the audience’s leading questions to top speakers.

Check out the incredible speaker line-up to see who will be joining Dennis.

Download The Latest Agenda