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October 15-18, 2018 | Boston, MA

Dr. Joel Mier


Professor at University of Richmond
Former Head of Customer Experience at Netflix


11:00 AM How to Pivot Organizational Culture toward Customer Centricity

Effective service design initiatives require going beyond just end-users to include front line staff and design for cultural change. Positive customer experience starts with every employee within your company. Develop a customer-centric strategy to drive repeat business and customer loyalty. Build a roadmap to:

Hire and train new employees with your customers in mind
Strengthen customer-centric behaviors among your company’s leaders


Check out the incredible speaker line-up to see who will be joining Dr. Joel.

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