Live Chat Software
October 15 - 17, 2019 | Chicago

Harlan Kennedy

Founder, Director of Strategy

Agenda Pre-Conference Day

Monday, October 15th, 2018

3:00 PM Designing for Financial Services in 2020 and Beyond

By 2020, any operating model you are currently using is probably going to look quite outdated, even if it is serving you well today. The overriding principle is that financial institutions and their IT organizations must be prepared for a world where change is constant and where digital comes first. If the existing platform could be replicated at half the cost, would the logic still apply?  This session explores some thought provoking considerations for the future of design in financial services and how to position your organization to be the FinServ disruptor of the future.

Main Conference Day 2

Wednesday, October 17th, 2018


These roundtables generate a best practices dialogue around the challenging benchmarks of service design organizational adoption.

Pick One:

New to Service Design: 
Fostering Small Wins to Gain Momentum
Service Design Veteran:
Developing Stakeholders Organization-Wide
Service Design Leader:
Service Design as Your Way of Working

Check out the incredible speaker line-up to see who will be joining Harlan.

Download The Latest Agenda