Director of Global Innovation Practice & Enablement
LOFT: Lab of Forward Thinking at Manulife/John Hancock
Agenda Pre-Conference Day
Monday, October 15th, 2018
Creating conditions for innovation can be a bumpy road. You can’t go it alone! This session will explore some of the ingredients you need to create a safe place for exploration and the kinds of people to help you along your way. In this session, Jason will discuss personal insights and lessons learned, that might help shed light on what you can do in your world.
Why having an opened minded thinker will lead to success
How to bring people together and break the Silo
Creating the right environment and team
Main Conference Day 1
Tuesday, October 16th, 2018
1:05 PM Service Design Circuit
The Service Design Circuit leverages the power of focused, small group discussions for leading benchmarking opportunities on the main aspects of Service Design. Attendees will experience three Service Design elements, rotating between each element every 30 minutes.
Fuzzy Front-End Innovation & Strategy
Through interactive learning and provocative discussion, we will explore best practices and strategies to help you and your organization navigate the complexities of the fuzzy front end in service design initiatives.
Physical Experience Design
Engage in a rapid-fire workshop on designing unique physical (and digital) engagements to elevate your products and services, and define your brand for generations to come.
How to Use Data to Inform Digital Experience Design
Engage your left and right brain in this group discussion about techniques for leveraging data to drive smarter experience design strategies across digital touch points. Learn how to harness the transformative power of data by contextualizing it within your customer’s journey.
Organizational Design & Change Management
Training and change management is key, especially in cases involving redesigning pieces of the organization. This group tackles management skill sets required for service designers.
Business Systems Optimization
Process improvements will be made cross-functionally as part of service design. This can include new investments or savings utilizing more holistic, business-facing systems and technologies. This group approaches the process of managing transformation associated with holistic service design.