Live Chat Software
October 15 - 17, 2019 | Chicago
Jessica Barnes, Service Design Lead at Walgreens

Jessica Barnes


Service Design Lead
Walgreens

Check out the incredible speaker line-up to see who will be joining Jessica.

Download The Latest Agenda

October 16: Main Conference Day

Wednesday, October 16th, 2019


1:00 PM Blueprinting for Secondary Stakeholders

 
Services become more complex in environments that no longer cater to a single customer. B2B organizations not only serve their business, but more often than not, the direct consumer. The creation of a new service needs buy-in from customers, but also the many stakeholders.  Who else is involved and in turn affects the optimization of your current solution?

October 17: Main Conference Day + Site Tours

Thursday, October 17th, 2019


10:15 AM Interactive Discussion Groups: TOP TRENDS IN SERVICE DESIGN IMPLEMENTATION

Select three of the following sessions you are most interested in.
 
You will receive a schedule with all three sessions to attend during the hour and a half break-out, discussing in round table format, and taking away tools & resources to assist in your Service Design Implementation. Through rotating round tables of 10 peers each, you will be able to venture throughout the venue to gather resources, toolkits, and a bit of Service Design therapy from fellow designers and facilitators around your top challenges            

 Employee Empowerment
 
            Service Blue Printing & Other Tools
 
            Co Creation & Collaboration
 
            Infrastructure & Organizational Design
 
            Digital Service Transformation
 
            Customer Research & Insights