October 16: Main Conference Day
Wednesday, October 16th, 2019
Services become more complex in environments that no longer cater to a single customer. B2B organizations not only serve their business, but more often than not, the direct consumer. The creation of a new service needs buy-in from customers, but also the many stakeholders. Who else is involved and in turn affects the optimization of your current solution?
October 17: Main Conference Day + Site Tours
Thursday, October 17th, 2019
Select three of the following sessions you are most interested in.
You will receive a schedule with all three sessions to attend during the hour and a half break-out, discussing in round table format, and taking away tools & resources to assist in your Service Design Implementation. Through rotating round tables of 10 peers each, you will be able to venture throughout the venue to gather resources, toolkits, and a bit of Service Design therapy from fellow designers and facilitators around your top challenges.
Service Blue Printing & Other Tools
Co Creation & Collaboration
Infrastructure & Organizational Design
Digital Service Transformation
Customer Research & Insights