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October 15 - 17, 2019 | Chicago
Jessica Gatto, Director, Consumer Experience at Humana

Jessica Gatto


Director, Consumer Experience
Humana

Check out the incredible speaker line-up to see who will be joining Jessica.

Download The Latest Agenda

October 16: Main Conference Day

Wednesday, October 16th, 2019


2:00 PM HOLISTIC APPROACH

The entire ecosystem in which the service exists should be considered, inclusive of backstage, frontstage and peripheral factors