Senior Director, Customer Experience Design
October 15: Pre-Conference Day
Monday, October 15th, 2018
How do we evolve design maturity in an organization? In this interactive workshop segmented by levels of maturity, we look to identify top pain points specific to the financial services industry and begin to roadmap solutions, discuss perceptions and share out best practices.
October 16: Main Conference Day
Tuesday, October 16th, 2018
1:00 PM Service Blueprinting 101
To truly optimize the Service Design process, you must gather a baseline of the service, translate that experience to your internal teams, and follow the service as closely as possible, end-to-end. How better to accomplish this than through a Service Blueprint?