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October 15 - 17, 2019 | Chicago
Katrina Glover, Senior Director, Customer Experience Design at Freddie Mac

Katrina Glover


Senior Director, Customer Experience Design
Freddie Mac

Check out the incredible speaker line-up to see who will be joining Katrina.

Download The Latest Agenda

October 15: Pre-Conference Day

Monday, October 15th, 2018


9:35 AM MATURITY WORKSHOP: Top Challenges in FinServ

How do we evolve design maturity in an organization? In this interactive workshop segmented by levels of maturity, we look to identify top pain points specific to the financial services industry and begin to roadmap solutions, discuss perceptions and share out best practices. 

October 16: Main Conference Day

Tuesday, October 16th, 2018


1:00 PM Service Blueprinting 101

To truly optimize the Service Design process, you must gather a baseline of the service, translate that experience to your internal teams, and follow the service as closely as possible, end-to-end. How better to accomplish this than through a Service Blueprint?