Agenda Pre-Conference Day
Monday, October 15th, 2018
Financial regulatory environment is costly and complex however compliance is crucial. How then do we design within those boundaries? The size and scope of most financial organizations adds additional complexity to the design conundrum.
In this session explore some simple tips to remain creative while upholding compliance
11:30 AM Service Safari
Understanding and collecting data on services is different from traditional research methods. You need to get out into the world, observe, participate, and experience the service first hand. There are several tools to help you with ways of seeing and recording what is happening. In this session we will introduce a few frameworks for observing a service and practice with hands-on experience. This is part one of a two-part session.
2:10 PM Service Experience Audit
After observing and recording an experience, it is important to debrief and make meaning from your findings. In this session, we will take the notes we collected from the morning service safari, analyze our observations and turn them into action insights we could design against.