October 15: Pre-Conference Day
Tuesday, October 15th, 2019
To practice Service Design at scale within an organization you need to consider mindset, culture and governance. Changing the way you work does not happen overnight. In this session we will discuss the ingredients of Service Design and how they can come to life within a financial institution over time. Be prepared to ask questions and discuss tangible examples of how a company has made an incredible pivot to embrace a new way of working.