October 15: Pre-Conference Day
Monday, October 15th, 2018
Understanding and collecting data on services is different from traditional research methods. You need to get out into the world, observe, participate, and experience the service first hand. There are several tools to help you with ways of seeing and recording what is happening. In this session we will introduce a few frameworks for observing a service and practice with hands-on experience. This is part one of a two-part session.