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October 15 - 17, 2019 | Chicago
Natalie Kuhn, Manager of Service Design, Commercial at Capital One

Natalie Kuhn

Manager of Service Design, Commercial
Capital One

Check out the incredible speaker line-up to see who will be joining Natalie.

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October 15: Pre-Conference Day

Monday, October 15th, 2018

2:00 PM WORKING GROUP: Data & Infrastructure in a Digital First Economy

Understanding and collecting data on services is different from traditional research methods. You need to get out into the world, observe, participate, and experience the service first hand. There are several tools to help you with ways of seeing and recording what is happening. In this session we will introduce a few frameworks for observing a service and practice with hands-on experience. This is part one of a two-part session.