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October 15-18, 2018 | Boston, MA

Nicole Bladzik


Director of Innovation
GreenPath Financial Wellness


10:40 AM Transform Customer Data into Meaningful Insights for Design

Companies are eager to understand the link between culture and organizational performance. Culture is not just about space, open floor plans and fuse ball tables.  Creating a culture where people feel connected drives powerful results and requires intentional effort. 
 
Learn how to transform your culture by creating a powerful vision, engaging your team, and bringing the client to the center of the work to drive game-changing results.  Gain practical insights that can be applied to your company.

9:15 AM Leveraging the Overlap Between Experience Design & Service Design

Service design has increasingly been involved in the integration of physical and digital service offerings. User experience design increasingly involves the design of digital services through a more holistic view of the customer journey. Leveraging the overlap between the two design practices can help organizations achieve audacious goals.This session will dive into the journey that GreenPath Financial Wellness has taken to integrated principles of human centered design into their service delivery work.
In this moderated discussion we will learn how they:
•Leveraged the two design practices to map their customer journey
•Trained staff to implement design practices within the organization
•Developed structures and processes within GreenPath to focus on Service Design




Check out the incredible speaker line-up to see who will be joining Nicole.

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