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October 15 - 17, 2019 | Chicago
Oliver Sykes, Senior Lead, Global Talent Strategy at Boeing

Oliver Sykes


Senior Lead, Global Talent Strategy
Boeing

Check out the incredible speaker line-up to see who will be joining Oliver.

Download The Latest Agenda

October 16: Main Conference Day

Wednesday, October 16th, 2019


11:35 AM People+Function+Design: Encouraging a Design Culture Across the Enterprise

For many organizations there is a limited supply of design capability primarily focused on products and marketing. Is that where design stops, or can other people successfully participate and engage? How do you leverage the power of design across the enterprise when there are no ‘Designers’ available?

October 17: Main Conference Day + Site Tours

Thursday, October 17th, 2019


10:15 AM Interactive Discussion Groups: TOP TRENDS IN SERVICE DESIGN IMPLEMENTATION

Select three of the following sessions you are most interested in.
 
You will receive a schedule with all three sessions to attend during the hour and a half break-out, discussing in round table format, and taking away tools & resources to assist in your Service Design Implementation. Through rotating round tables of 10 peers each, you will be able to venture throughout the venue to gather resources, toolkits, and a bit of Service Design therapy from fellow designers and facilitators around your top challenges            

 Employee Empowerment
 
            Service Blue Printing & Other Tools
 
            Co Creation & Collaboration
 
            Infrastructure & Organizational Design
 
            Digital Service Transformation
 
            Customer Research & Insights