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October 15 - 17, 2019 | Chicago
Raphaelle Loren, Former Customer Experience Director at Wells Fargo

Raphaelle Loren


Former Customer Experience Director
Wells Fargo

Check out the incredible speaker line-up to see who will be joining Raphaelle.

Download The Latest Agenda

October 15: Pre-Conference Day

Monday, October 15th, 2018


9:35 AM MATURITY WORKSHOP: Top Challenges in FinServ

How do we evolve design maturity in an organization? In this interactive workshop segmented by levels of maturity, we look to identify top pain points specific to the financial services industry and begin to roadmap solutions, discuss perceptions and share out best practices. 

10:40 AM PANEL: Collaboration in A Risk Adverse Environment

Whether collaborating with your customers or co-creating internally, cultures and environments that are traditionally risk averse hit a roadblock when it comes to gaining buy-in across the organization. Many times, design exists in siloed “Innovation Labs” while innovation realistically must be affected across the entire organization.