Director of Customer Experience
Russ entered the organization as an individual contributor and scaled the customer experience team to 50+ team members. Today, Russ’s role is focused on improving the user experience for StockX’s biggest clients and VIP customers.
In this session, Russ will share how StockX scaled from a platform focused on single transactions to helping power users move hundreds of items, leading StockX users to buy and sell thousands of authentic items per day. Included will be the history of StockX, case studies with individual sellers, and the thought behind the seller dashboards and power seller tools.