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October 15 - 17, 2019 | Chicago
Shaun Gummere, SVP of Service Design & Experience Strategy at Cantina

Shaun Gummere


SVP of Service Design & Experience Strategy
Cantina

Check out the incredible speaker line-up to see who will be joining Shaun.

Download The Latest Agenda

October 17: Main Conference Day + Site Tours

Thursday, October 17th, 2019


8:45 AM Design-Led Change: Service Design, Innovation, and Storytelling

It’s an old-saw at this point that one of the big challenges in service design is making change stick. We’ve learned a few ways to manage this, and in this talk, will share storytelling and innovation approaches we successfully took with a major health insurer.