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October 15 - 17, 2019 | Chicago
Tim Ottman, Senior Director of Emerging Technology at Northwestern Mutual

Tim Ottman


Senior Director of Emerging Technology
Northwestern Mutual

Check out the incredible speaker line-up to see who will be joining Tim.

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October 15: Pre-Conference Day

Tuesday, October 15th, 2019


9:30 AM CASE KEYNOTE: Service Design in Financial Services

Understanding the nuances of Service Design particular to financial services brings a level of complexity atypical to other industries. Illustrated through a case study example, begin to visualize the top challenges of implementing human-centered design and seek inspiration with which we can combat and succeed in spite of them.